Our Policy: We are a style and design to your custom ideas.  You can reach is by phone, email or social media. We invoice every order via Sqaure; which can be delivered through cell phones, emails, and print.  All custom designs for party favors, decor and print services includes $25.00 additional design fee. Gift designs has No design fees up to 10 gifts, however, only allows up to two changes. We cannot start any gift design, custom design, or print design without a payment in full. Print services can have up to 3 changes without fee. Four or more changes require a fee of an additional $10.00 each change (including letters, words, fonts, symbols, photos). This do not include any common misspelled wording.  Our balloons and events, that requires setup are paid in full before any work starts the day of the event. Fund raisers and groups over 50ct., prices may be negotiated based on theme, quantity, services, and availability. You will be required to pay the design fee and delivery charge. Payment must be paid in full before any services are rendered.  All events have an additional fee of $0.56 per mile up to 50 miles locally. Any deliveries over 50 miles will be shipped.  The shipping cost is be based on USPS rates.

Cancellations: Events/Backdrops/ Balloons-Any cancellations within 24 hours are guaranteed full refund. Any Cancellations after the 25–72-hour period will be charged the design fee. 

Gift and Custom Orders: NO REFUNDS after 6 hours of purchase. This includes chip bags, custom juice, custom waters, custom hersey bars. CUSTOM is anything that includes names or photos. Other custom items such as invitations, banners, flyers are non-refundable after print. Custom pendants is not 100% gold or silver. Frager Signature Creations are not responsible for any skin irritations. Sublimation items such as mugs and tumblers are made with a one-to-one process and may have some color variation due to the heat process. There are no refunds for heat variations. Vinyl heat transfer are non-refundable.

 We appreciate your business.

If you any questions, please feel free to fill out the contact us form.